If you have an issue regarding your order or a sales enquiry, please refer to the table below.
In most cases we prefer you to email your query as we are often busy preparing and dispatching orders.
We will always answer emails promptly.

Customer Service Contacts

DISPATCH ISSUES ONLY
Where is my order? My order has arrived but is wrong I wish to return items	For the quickest response, please email: warehouse@artificial-plants.uk.com	Warehouse Phone: 0845 60354292 office hours: 9.00 -5.30pm

SALES FINANCIAL ISSUES ONLY
I have a sales enquiry I have a question about my credit card payment	For the quickest response, please email: phil@bcwofficeproducts.com FAX: 0207 160 9308	Sales Office Phone: 0208 133 6709 office hours: 3pm - 10pm

ORDERS BY INVOICE - PLEASE READ CAREFULLY

We only accept orders by cheque for ORDERS OVER THE VALUE OF £150.00 ONLY.
Additionally, we do not offer credit terms unless the order value is over £1500.00

SENDING IN YOUR ORDER BY POST - PLEASE READ CAREFULLY

Please print out your shopping basket from the checkout and send a cheque with your order made payable to
BCW OFFICE PRODUCTS LIMITED, to our head office address:

BCW OFFICE PRODUCTS
2nd FLoor
145-157 St John Street
London
EC1V 4PY

DELIVERY TIMES
Artificial Plants	2-5 business days
We will always try to better these times, however, if you have any questions regarding your order, please refer to the contact information above.

Artificial Plants is a subsiduary of BCW Office Products Limited
YOUR CREDIT CARD STATEMENT WILL SHOW 'BCW OFFICE PRODUCTS LIMITED'
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Postal Address:
BCW Office Products • 2nd Floor • 145-157 St John Street • London • EC1V 4PY • 0845 603 5429

VAT Reg No: 900 3466 61 • Company No: 05693956

Returns Address:
BCW Returns • Unit 15 • Dexter Road • Harefield • UB9 6RE