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Delivery Information
We aim to have orders to you by the next day however
in some cases we can be subjected to delays beyond our
control. We do accept international orders, however
the delivery charge will be different. Please complete
your order as normal and you will be emailed your additional
delivery charges. UK delivery only.
Returns Procedure
As each plant is hand assembled to make a bespoke
product for you, returns are subjected to a 30% restocking
fee. This restocking fee does not apply to our budget
range of pre potted plants.
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If a return is to be made, goods must
be returned at your cost in the correct packaging and
undamaged.
To issue a return, please do the following:
Contact the returns department 0845 603
5249 stating your order number and that you ordered
from the Artificial Plants
web site.
You will then be issued with a returns number which
you will have to mark clearly on your packaging that
you send back.
We will then refund you the full amount (less the initial
carriage charge) on receipt of the goods in perfect
condition.
Mark the returns number on your package and return
to:
Returns Department
Artificial-Plants.uk.com
Bridge House
Wallingford Road
Uxbridge
Middlsex UB8 2RW
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Online Security
All sensitive information such as credit
card numbers are taken on a secure server. You can verify
this by hovering your mouse over the little paddlelock
on the bottom right of the screen on the main payment
page. Our server and company (BCW Office Products limited,
the parent company) have been verified and certified
by Thawte. A Thawte verified site means we are who we
say we are and the certificate is proof of this. To
verify, click the Thawte logo on the bottom left of
the screen, under the navigation bar.
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